Terms of Service

This User Agreement (the Agreement) governs the relationship between Marketing Business Support Limited Liability Company (MSB) (the Company) and users of the BigBee CRM platform (the Service) and is governed by the legislation of the Kyrgyz Republic.

The Company provides the User with access to the features of the CRM platform, including:

• Sales and team management in a single CRM
• A single screen for leads, deals and chats
• Integration with WhatsApp, a Telegram bot and Instagram
• Chats per manager and sales funnel automation
• Analytics and reporting
• Automatic deal synchronization and KPI reports

To use the Service, the User must:

• Complete the registration procedure
• Provide accurate information
• Keep their account secure
• Comply with the terms of use

The Company reserves the right to refuse access without giving reasons.

4.1. Rights of the Company

• To change the features and terms of use of the Service
• To suspend or terminate the provision of services
• To set limits on use
• To require compliance with this Agreement

4.2. Obligations of the User

• To use the Service for its intended purpose
• Not to infringe copyrights or the rights of third parties
• To pay for services on time according to the pricing plan
• To keep their access credentials secure

Use of the Service may be free of charge (within the basic features) or paid (for extended features). Prices are stated in the national currency of the Kyrgyz Republic — som (KGS) — and include VAT.

• Payment is made according to the selected pricing plan
• Payment methods: O!Bank, bank transfer
• Card payments are accepted only for cards that support 3D Secure
• Visa, Mastercard and Elcart cards are accepted

Refunds are made in accordance with the legislation of the Kyrgyz Republic.

• A refund request is sent to [email protected] stating the reason
• The request is reviewed within 10 business days, and the refund is made by the same method used for payment
• No refund is made for a service period that has already been used (provided)
• No refund is made if the terms of the Agreement have been violated

The Company is not liable for:

• Temporary interruptions in the operation of the Service
• Loss of data resulting from the User's actions
• Damage caused by third parties' use of the Service
• Decisions made by the User based on data from the Service

Personal data is processed in accordance with the Privacy Policy. Instructions for requesting deletion of your data are in the Data Processing Policy.

The Company reserves the right to amend this Agreement. The new version takes effect from the moment it is published on the website.